With enterprises yet again pushing back their return-to-office plans, many business leaders are taking a closer look at flexible work schedules in an effort to increase worker satisfaction—and really decrease burnout. This comes as research shows workers are putting in more hours than ever during the pandemic, with many folks still struggling to unplug from work when they log onto...

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Nothing in life is simple, at least not for long. The CapEx vs. OpEx tradeoff is a case in point. For decades, a management mantra evolved that focused on trying to shift from big investments in CapEx, which might take time to yield results and often provided little flexibility – to OpEx spending. That could include outsourcing fewer essential functions...

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Cyber security is a perennial challenge. It’s a complex patchwork of hard-to-manage tools and applications that seems barely able to keep up with the growing threats. Enter “sassy” (aka SASE, secure access service edge), an architectural concept that aims to meet modern organizations where their infrastructure and security challenges are. Ten years ago, the data center was king, operating mostly...

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In this Bonus Episode of Stories From The Wire, Technical Account Manager Joseph Ochs returns to the mic to discuss the “Two Big Vs” that enterprise IT teams have had to reckon with during the pandemic: VDIs (or Virtual Desktop Interfaces) and VPNs (Virtual Private Networks). Along with unpacking the what, how and why of those two networking technologies, Joe...

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We’ve all likely had consumer-side experiences with poor contact center performance, especially as the pandemic pushed many of us to rely more than ever on new purchasing channels. But according to market intelligence from GEP, contact centers witnessed an increase of 300% more calls than usual during the early stages of the pandemic. We’ve invited Technical Account Manager (and at...

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Work from home (WFH) can be lonely if you don’t have an effective remote work communication strategy in place. This is especially true for those who may have only embarked on WFH in response to the pandemic, forcing them to shake off their office-bound habits and establish a new method to ensure productivity. But even a year-and-a-half into the global...

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As we near the close of summer 2021, what digital transformations that took place in the home last fall to support remote work (and remote learning) will stick around as we kick off a new school year? According to recent data, workers that had been jockeying for their share of internet capacity at home throughout the pandemic will likely have...

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As the pandemic pushed enterprises to rethink their approach to network management and security in the face of widespread work-from-home restrictions, Secure Access Service Edge (SASE) emerged as the go-to IT solution for securely linking a distributed user base. In the two years Gartner has monitored SASE in their Hype Cycle report, the technology has reached 5-20 percent adoption among...

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Spending is up in all areas of IT, according to the latest estimates from Gartner, as data center systems, enterprise software, devices and IT services all represent IT arenas that will see investment grow as enterprises map out their long-term prospects in a post-pandemic world. IT services, in particular, represent the third fastest growing segment in Gartner’s forecast, with businesses...

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Multicloud – the practice of formally relying on more than one cloud provider – got a big boost recently when the Pentagon chose to cancel a proposed cloud contract with a single vendor in favor of hiring multiple vendors. While some analysts have warned about the potential complexity of multicloud (and some enterprises have had to set aside a preference...

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