Avoiding the “downward spiral” of enterprise IT
Many companies sign on to digital transformation initiatives in the hopes of bringing more efficiency to stakeholders across their organization. Cloud and SaaS apps, for instance, can be more quickly deployed than their legacy, hardware-based counterparts, helping deliver speedy, high-performing services to end users without delay. Networks themselves are transforming from historically hub-and-spoke operations dependent on MPLS connectivity to infrastructures that leverage a bevy of connectivity options, including direct-to-internet access in the hopes of speeding up app delivery across the WAN.
But as much efficiency as these network transformations aim to deliver to end users across the organization, getting these transformations off the ground and driving them to success is an entirely new challenge that enterprise IT faces today compared to their marching orders in the past. Even managing an internet-defined network backbone and a wealth of SaaS solutions can introduce a wealth of challenges that could pile up on the long term. As soon as IT starts falling behind, issues will only continue escalating as the rate of change and adoption of new tools and solutions only gets faster.
We call this phenomenon the “the downward spiral of enterprise IT.” If that seems a little dramatic, that’s on purpose, as it can be nearly impossible for IT teams to recover once they start losing track of their networks, apps and users.
The key to avoiding the spiral is comprehensive visibility that allows IT to have a complete picture of their entire network, end-to-end, so that they can pinpoint issues before they start piling up and bury IT.
What IT can’t see, they can’t fix
Without this visibility, end users will start surfacing complaints to IT before the team is even aware of the issue, which will erode the confidence in IT leadership to actually deliver strategic initiatives to the business. In this scenario, IT gets stuck retroactively firefighting rather than helping steer transformative tech initiatives. No IT team wants to work like this, so the likelihood of employee turnover increases as more and more project deadlines get pushed off.
Because end users will therefore have little confidence in IT to keep apps and the network backbone up and running, they’ll be quick to point fingers at the IT team regardless of whether they’re at fault for a performance issue or even capable of resolving it. This lack of confidence will make its way up the corporate ladder, too, with members of upper management likely being reluctant to allocate additional cash to their struggling IT operation.
It’s a quagmire that no IT pro wants to fall into, but also something that teams can avoid. When they leverage a comprehensive network monitoring solution that can pinpoint every hop on the network along with every user and app traveling over it, IT can resolve issues faster and proactively. Because business-critical projects are delivered more predictably, IT is viewed as a strategic partner to the business.