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The Latest in Performance Monitoring and End-User Experience

Browsing posts written by: Joe Michalowski

IT teams have to troubleshoot ghost issues.

Are Your End Users Haunted by Ghosts?
January 23, 2017 by

Industry Insights

No, that’s not a question for superstitious IT leaders. We’re talking about application performance ghost issues—the bane of IT’s existence. Ghost issues are the ones that come up intermittently to degrade end-user experience, but are often impossible to reproduce, identify and fix. Your IT team might be a great group of problem solvers, but application
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Stop fighting shadow IT technology!

Stop Fighting Shadow IT
January 17, 2017 by

Networking Technology

In just the past ten or so years, consumer devices have swamped enterprises. Along with those devices have come apps and services and the expectation of ease and convenience from technology. The consumerization of IT is more than just the need to support and monitor personal devices on the enterprise network. It’s a mindset shift
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VoIP call centers are growing, but there are performance fears

Afraid of VoIP in Your Call Center? Lean on Performance Monitoring
January 10, 2017 by

Networking Technology

Even though mass-market VoIP technology has been available since 2004, adoption rates have proved underwhelming for the last decade. VoIP adoption rates have picked up in recent years, but business-critical use cases such as the call center still seem to lag behind cloud services adoption in other parts of the enterprise. As the era of
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A faceless guy sits on a question mark, much like your user experience without cloud metrics

Top Metrics for Measuring End-User Experience in Your Cloud Applications
December 19, 2016 by

Cloud Computing, Industry Insights

Your work doesn’t end after you’ve signed the dotted line of a well-negotiated cloud services SLA. Even after you’ve settled on an SLA with your service provider, it’s your job to make sure you’re getting what you pay for. This is why service-level agreements are coming under fire as they’re applied to cloud application services.
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Missing SaaS features can really throw a wrench into cloud adoption

Office 365 Is Stressing Enterprise Networks: Are Your Employees Suffering?
December 14, 2016 by

Networking Technology, Performance Monitoring

Moving business applications to the cloud seems like the holy grail for maximizing ROI and supporting an increasingly mobile and remote workforce. However, not all cloud migrations are created equal. Microsoft Office 365, in particular, is presenting challenges for enterprise networks. This isn’t like the old days, when IT upgraded one desktop per user to
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Figure out how to negotiate a cloud services SLA.

What Goes into a Cloud Services SLA?
December 7, 2016 by

Cloud Computing, Industry Insights

How many cloud services SLAs do you have in place today? As cloud services continue to drive your business, the number will grow and you might become numb to SLA fine print. However, it’s important to ensure each SLA has your best interests in mind. Don’t settle for just any cloud services SLA. Know what
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Business application downtime can affect productivity.

Slow Business Apps: What’s the Worst That Can Happen?
November 30, 2016 by

Industry Insights, Performance Monitoring

The closer the relationship between an application and your revenue, the easier it is to measure the impact of poor performance. This is why, for example, researchers found that an e-commerce site experiences 7% lower conversion rates for just a 1-second delay in page responses. Companies often invest heavily in performance monitoring for their business-to-customer
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