Browsing posts written by: Joe Michalowski

Beware managed SD-WAN services

Use Caution When Considering Managed SD-WAN Services
July 20, 2017 by

Networking Technology, Performance Monitoring

Whether you’re just starting to learn the basics or you’re researching more specific benefits, you can’t go far without seeing stories about SD-WAN technology. The market for SD-WAN solutions is set to explode and IT publishers are feeding the hype. Sometimes, you might just want to sit back and ignore the hype. You have plenty
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SD-WAN and WAN optimization should work together

SD-WAN or WAN Optimization? Why This Question Doesn’t Cut It
July 17, 2017 by

Networking Technology, Performance Monitoring

Have you joined the rising crowd of IT pros claiming WAN optimization is dead in recent years? It’s the same story with all types of technology at this point. You spend 10 or 20 years relying on yesterday’s innovation, and as soon as something new comes along, the industry is ready to move on. For
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Unified communications bring new challenges for IT

Why Unified Communications Can Be Hard for IT to Support
July 6, 2017 by

Performance Monitoring

It’s taken more than a decade, but we’ve finally reached the point where VoIP lines are the primary means of communication for enterprises. Business leaders love it because VoIP, videoconferencing and other elements of unified communications (UC) can significantly improve employee productivity. Using unified communications can also help businesses have more flexibility and options, such
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Edge computing could make remote location management easier

How Edge Computing Might Benefit Enterprise IT
June 29, 2017 by

Cloud Computing, Industry Insights

 “The edge will eat the cloud. And this is perhaps as important as the cloud computing trend ever was.”—Tom Bittman, Vice President and Distinguished Analyst at Gartner Research If you’re one of the many IT pros still finding your footing with cloud computing, this statement from Tom Bittman might sting a little. It sounds like
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Bots are coming to Office 365

What Will Office 365 Bots Mean for User Performance?
June 26, 2017 by

Industry Insights, Performance Monitoring

Are you ever tired of all the so-called disruptive technologies that business leaders keep asking you to implement? It’s great to see so much innovation that can impact your business—but sometimes you just want the IT infrastructure to remain stable for a little while. So, when you hear Microsoft’s Harry Shum, executive vice president of
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Call center technology matters.

Customers Already Dislike Call Centers—Don’t Make It Worse
June 19, 2017 by

Networking Technology, Performance Monitoring

There are two sides to the modern call center argument. You’re either lamenting the decline of phone calls as a means of communication or you’re excited that chat and other types of messaging are taking hold. But regardless where you stand in the conversation, there’s one thing both sides can agree on: It’s best to
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WiFi networks need good performance

Stop Taking WiFi Networks for Granted
June 13, 2017 by

Networking Technology, Performance Monitoring

 Bring your own device (BYOD), digital transformation, consumerization of IT—all of these trends and buzzwords have changed the way enterprises do business. But there’s one IT system that takes the brunt of the pressure from these trends: the WiFi network. It wasn’t too long ago that WiFi networks were a luxury in the workplace. But
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IT has to consider remote employee needs

Do You Have Empathy for Remote Employees?
June 8, 2017 by

Networking Technology, Performance Monitoring

The last thing an IT leader needs is more to worry about. Networks are more complicated than ever, and you already have your hands full with new configurations, infrastructure troubleshooting, resource allocation and new tech deployments. But there’s a problem. The business problems you used to let other leaders solve are starting to bleed into
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Shop around for best cloud costs

Cloud Is Not Always Cheaper
June 5, 2017 by

Cloud Computing

There was certainly a period of skepticism for cloud computing, but at this point companies have almost universally adopted some form of cloud computing. Without a doubt, cost efficiency is one of the most frequently cited motivations for cloud migration. But be careful—there’s danger in blindly trusting the cost-savings promises that come with moves to
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Bring call center technology into the 21st century.

How to Bring Your Call Center Into the 21st Century
May 23, 2017 by

Cloud Computing, Industry Insights

 What’s the end goal of digital transformation? You’re updating business processes and internal applications, but for most business leaders, the ultimate focus is becoming more agile to meet the changing demands of customers. Unfortunately, legacy-laden call centers are often lost in the mix, or are low on the digital transformation priority list. The problem is
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