The Latest in Performance Monitoring and End-User Experience


Browsing posts written by: Andrew Sanders

SD-WAN solves some network issues, but is not application-aware

SD-WAN Can’t Make a Bad Network Good
January 10, 2018 by

Networking Technology, Performance Monitoring

In 2018, SD-WAN is poised to go from a technological hype machine to an enterprise workhorse. SD-WAN is going to become ubiquitous, so much so that a nebulous “2.0” version of SD WAN is being prepared, with more emphasis on security and multi-tenancy. As with every technological transition, there’s going to be a wave of
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Why GDPR means you have to monitor WiFi

Are You Prepared for How the GDPR Will Change WiFi Networks?
January 4, 2018 by

Industry Insights, Performance Monitoring

Not enough American companies are ready for the GDPR—the General Data Protection Regulation, adopted last year in the European Union and set to go into effect in May of 2018. According to research from Spiceworks, only 5% of US companies are currently preparing for these data protection regulations. On the face of it, this seems
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SD-WAN and MPLS can work together with monitoring

Switching to SD-WAN Doesn’t Mean Ripping Out Your MPLS Network
January 2, 2018 by

Networking Technology, Performance Monitoring

SD-WAN was originally designed to be the successor technology to MPLS networks, but it doesn’t appear to have worked out that way. Research from Nemertes has shown that nearly 80% of companies with a pre-existing MPLS deployment retain the technology after SD-WAN adoption. Clearly there is some synergy between SD-WAN and MPLS. How does an
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Monitoring G Suite and Salesforce together with AppNeta

Your G Suite Will Now Include Salesforce: Can You Monitor Them Both?
December 11, 2017 by

Cloud Computing, Performance Monitoring

Gmail is an unquestionable titan. 20% of all emails sent worldwide are sent using the Gmail platform, and a total of 1.2 billion users. This email dominance is reflected in the enterprise versions of its applications, known collectively as G Suite. Gmail and the other G Suite apps are now gaining ground for business use.
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Avoid these top AWS EC2 issues

Diagnosing (and Avoiding) the Top 3 AWS EC2 Issues
November 20, 2017 by

Cloud Computing, Performance Monitoring

There are a staggering number of businesses building their core applications around Amazon Web Services’ cloud offerings, such as their Elastic Compute Cloud (EC2). In 2015, Amazon reported an EC2 growth rate of 95%. It has been used for everything from creating an on-demand supercomputing cluster for pharma research to reinforcing the backend for music-recognition
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Critical KPIs for help desk performance

4 Critical KPIs for Internal Help Desks to Improve End-User Experience
November 13, 2017 by

Cloud Computing, Performance Monitoring

The internal help desk can be a very busy place for a business. IT is under pressure from users to fix any application or network problems quickly, and now also has to depend on the providers of those apps and networks to get problems solved. So how do you measure how your help desk is
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Tips for increasing first call resolution for help desks

When Solved is Not Enough: 3 Ways to Boost Your First Call Resolution
November 7, 2017 by

Cloud Computing, Performance Monitoring

In these days of SaaS applications, the help desk has to be efficient, knowledgeable and able to close tickets fast. Nobody likes waiting, and when your users are experiencing a technology problem, they like waiting even less. You can do a lot proactively to make sure that users spend as little time on hold as
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