The Latest in Performance Monitoring and End-User Experience


Browsing posts written by: Alan Earls

SaaS management works for cloud and on-premises apps

Using SaaS Management for On-Premises Tools Makes IT Life Easier
October 26, 2017 by

Cloud Computing, Performance Monitoring

Long, long ago, when computer systems of the old glass house-encased Big Iron variety failed, the situation was often cryptically described as an “abend”—a word derived from an IBM error message meaning “ABnormal END.” While the abend was usually accompanied by other codes or messages, it was not much to go on. Data center operators
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IT support teams are keeping up with cloud

IT Support Technology and Teams Get More Advanced
August 2, 2017 by

Industry Insights, Networking Technology

“Help, I need somebody!” That refrain from one of the songs that powered the Beatles to long-ago pop music success is the perpetual lament of anyone who’s ever run into a brick wall at work with computer or hardware, WiFi access, or a host of other potentially challenging activities. For years, the IT support help
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IT pricing models have changed from capex to opex

Capex vs. Opex for IT Spending
July 10, 2017 by

Cloud Computing, Industry Insights

The cloud offers many attractive alternatives for businesses and their IT teams looking for flexibility and quick deployment of all kinds of applications, large and small. But existing budget patterns—with a strong bias toward ownership (capex) rather than consumption-as-needed (opex)—means IT is stuck shopping for tools in an old-school way. Old habits and work styles
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Virtual private cloud is like a gated community

Virtual Private Cloud Can Be a Stepping Stone or a Bridge
May 31, 2017 by

Cloud Computing

One of the less obvious aspects of the fantastic growth of the cloud has been the substantial role played by virtual private cloud (VPC). Those are chunks of public cloud capacity reserved in varying degrees for specific organizations. Cloud has captured the imagination of business and IT. It’s a spending stampede. And a big portion
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Remote monitoring should put users first

Remote Monitoring With End Users in Mind
May 22, 2017 by

Performance Monitoring

Remote monitoring is an old problem. In fact, it was a challenge 150 years ago with the emergence of the so-called Victorian Internet, the global communication network based on electric telegraphy. That “internet” depended on human monitoring and the most basic kinds of performance measures. Today, no one charged with monitoring distant IT functions at
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