ATS Automation Monitors Global Sites With AppNeta for Better Performance
by January 31, 2018

Filed under: Industry Insights, Performance Monitoring

IT Role: Raj Avinish, Senior Network Engineer

Company: ATS Automation

Needs: Network and application monitoring to improve performance for users at 35+ remote locations

Results: Better user experience, improved root cause identification

ATS Automation is a tool manufacturing industry leader, with a data center each in the U.S. and Germany. Network engineer Raj Avinish is responsible for the performance of 75 WAN-connected sites globally. There are usually remote service providers working at those branches, but no IT resources on-site. The company has AppNeta devices at 35 to 40 of the sites to monitor both MPLS circuits and the internet.

Network and Application Monitoring Brings Results for ATS

Since adopting AppNeta, ATS Automation has seen some measurable improvements:

1. Improving end-user experience at remote sites. When there’s a user complaint at a site, Avinish monitors utilization and round-trip time between the main data center and the remote site. “We use the data from AppNeta to see who’s using which network connection and what other tools they’re using,” Avinish says. “We can look at the paths ourselves to get the correct utilization number at that site.

2. Historical network performance views. “We can look at activity over time,” Avinish says. “We also use route analysis, and if my route changes, I get notified.” The networking team also uses the AppNeta reports on route changes and latency or jitter issues.

AppNeta data has also helped the team understand their network infrastructure better. “A lot of our sites move data to the main data center,” says Avinish. “We noticed we were using MPLS for backup, instead of manually putting that data on the internet.” A planned SD-WAN deployment will allow the team to send traffic dynamically to get better use of those internet connections.

3. ISP performance visibility. “We do testing on circuits to see what we’re getting from the ISP and if we’re on the internet circuit,” Avinish says. ATS was able to see that they were only getting 10 Mbps from a provider internet circuit, rather than the 50 Mbps that was promised. ATS also uses AppNeta to measure QoS markings to ensure they’re being enforced.

4. Remote troubleshooting, without being there. Without dedicated IT resources on site at remote locations, the network team has to solve end-user problems from afar. “We send an AppNeta device to the location if they don’t have one,” says Avinish. “We put it there for a week to see if there are issues, then fix them.” In one case, the monitoring data showed a bouncing circuit that the ISP solved. This data has helped reduce finger-pointing among various IT teams at ATS and improved end-user experience.

AppNeta’s network and application monitoring platform will continue to provide visibility and improve performance as ATS plans its SD-WAN deployment and overall continued global business growth.