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AppNeta wins 2021 CUSTOMER Product of the Year Award
by Paul Davenport Paul Davenport on

It’s official: AppNeta is among the elite winners of the 23rd Annual CUSTOMER Product of the Year Awards from TMC, one of the leading publishers and online communities covering enterprise technology.

The CUSTOMER Product of the Year Award recognized 29 vendors for 2021 that have helped advance the call center, CRM, and teleservices industries over the past year, as global remote work orders put customer outreach channels to the test. The award highlights products that enable their clients to meet and exceed customer expectations, even as a global pandemic changed those expectations from the top-down.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2021 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year, I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

For AppNeta, the events of the past year have pushed us to expand the depth and breadth of visibility we can arm enterprise IT with as they navigated a world where work took place almost entirely outside of the traditional office.

As the global pandemic reshapes the way the world is working, we’ve helped our enterprise customers retain comprehensive visibility across their entire network even as their workforce was pushed to log on from home. Via our deployment of flexible, cloud-based Native Monitoring points out to remote users, we can arm enterprise IT with visibility into the service delivery chain, 3rd-party networks, and last-mile transmission connecting their WFH users to the core network.

Leaders in the Cloud, Work From Anywhere

Going forward, IT will need to be able to zero in on the digital experience of any app, for any user, at any time, and users will expect consistency in their digital experiences regardless of where they sign on from. This puts pressure on enterprise IT teams to leverage best-in-breed solutions that are optimized for the cloud in order to scale to the agile needs of the business.

With AppNeta’s vendor and cloud-agnostic ability to deliver visibility into virtually any cloud environment, our solution is poised to deliver unparalleled value to IT teams that lose inherent control and visibility over apps when they retire HQ-centric tech for SaaS and cloud solutions.

The Business Intelligence Group (BIG) recently recognized AppNeta as one of the 38 winners of the 2020 Stratus Awards for Cloud Computing, cementing our status as a leader in the cloud and a trusted partner for businesses during challenging times. But that’s just the beginning.

This past June, we were also recognized as one of the 2020 Cloud Computing Product of the Year Award winners from TMCNet, which honors “the most innovative, useful, and beneficial cloud products and services that have been available to deploy within the past year.” This is especially meaningful as 2020 will likely go down as a milestone year for cloud adoption.

Our SaaS-based cloud platform is designed to monitor enterprise networks with thousands of locations and apps. So while other NPM solutions may claim to go big, we’ve actually done it, partnering with some of the largest Fortune 1000 companies, including 3 out of the 5 largest corporations in the world, as well as 4 out of the 5 largest cloud providers.

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Filed Under: Company News

Tags: network monitoring, network performance monitoring, software, SaaS, cloud computing, cloud transformation, cloud, work from anywhere, work from home, remote workers, remote workforce, remote work, teleservices, CRM, unified communications, UC, contact center, ucaas, call center, 2021, product of the year, customer Product of the Year Award, TMCNet, customer, TMC

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