Trust is a central component of any company’s digital transformation. When offloading processes and applications that used to be managed in-house to SaaS providers, businesses have to be comfortable sharing data that historically was kept close to vest.
This is especially true when it comes to performance monitoring solutions built to analyze all network traffic (even just packet headers). Without this trust, monitoring platforms can’t deliver visibility in kind, tying the provider’s hands when it comes to delivering fully-accurate, actionable performance insights.
To demonstrate that we are doing all we can to ensure trust with our customers, we successfully completed the System and Organization Controls (SOC) 2 Type 1 Examination established by The American Institute of Certified Public Accountants (AICPA). Administered by independent service auditor A-LIGN, the designation assures that our service operations adhere to information security best practices as dictated by the nation’s leading standard-bearer.
The SOC 2 Type 1 examination involves taking a microscope to our security and access controls, risk management, system operations, change management, and organization and management practices to confirm we’re treating the data we collect from our customers with care.
“We know that as large enterprises turn to cloud and SaaS applications, it’s becoming even more important for those vendors to demonstrate a strong commitment to security and compliance,” said Matt Stevens, CEO of AppNeta. “The SOC 2 Type 1 certification is just one more way that we can demonstrate to our customers, partners, and prospects that we’re serious about providing the utmost level of data security and service availability.”
We’re taking this vetting further. We’ve commenced work toward the SOC 2 Type 2 examination as well. This examination confirms that the standards met in the Type 1 vetting can be met over a given period — typically 12 months — to act as an example of our due diligence in action, and further confirm the success of Type 1.
With these assurances in hand, we can continue our active work in monitoring network traffic for users while giving them peace of mind. This also gives further proof to stakeholders across the organization — not just the IT or operations practitioners on the ground — that we’re the right SaaS solution to ensure performance monitoring for the end user, combining our unique capabilities with SaaS best practices.