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Amazon launches telehealth pilot program for Seattle-based employees
by Paul Davenport Paul Davenport on

Aside from being a perfect example of successful digital synchronization across multiple remote stakeholders, telehealth initiatives have been having a powerful impact on the humans they serve, from delivering real-time medical treatment in the midst of a natural disaster to treating distressed students on their terms.

Now, one of the largest companies in the world is exploring telehealth to help disrupt the traditional employee-employer relationship when it comes to ensuring medical needs are met.

Amazon has launched a virtual health clinic in the company’s hometown of Seattle as a potential pilot for employee support that could expand to other Amazon markets in the near future. While Amazon didn’t formally announce the news outside of the company, Amazon.care went live this month with the website reading that the program is being “piloted for Amazon employees and their families in the Seattle area.”

The new clinic will actually be a combination of telemedicine programs and in-person services, including the option for nurses to visit employees in-home. According to the website, the program’s virtual services include “in-app video visits with a doctor, nurse practitioner or registered nurse…for advice, answers, diagnosis, treatment or referrals.”

Beyond that, Amazon employees have the flexibility to contact a health provider via a mobile app or on the website. What’s more, employees can text a nurse with any questions and receive a response in minutes, while Amazon will prescribe medications through the Care service within a few hours.

This is all part of a larger initiative from Amazon to stake a bigger claim of the healthcare sector, which today represents a $3.5 trillion opportunity for Amazon. Along with providing better health services to the company’s hundreds of thousands of employees, Amazon has been on the leading edge of leveraging new technologies – from cloud computing to digital record keeping – to help streamline operations and improve service quality.

Tying all of these services together and ensuring that the virtual experiences Amazon will increasingly rely on for treatment aren’t hindered by poor quality requires a lot of coordination and network visibility. While it may seem like a company with a huge footprint (and ability to spend) like Amazon wouldn’t be concerned about issues regarding network performance, the truth is, the larger and more decentralized the network, the more important visibility into performance becomes.

Companies of all sizes and markets will be overhauling many of their legacy operations beyond healthcare that will put greater emphasis on network connectivity in order to succeed. This requires lightweight, active and passive performance monitoring to zero in on potential issues before it impacts end users – which, for telehealth, could have serious implications.

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Filed Under: performance monitoring

Tags: Amazon, network management, network performance monitoring, healthcare, virtual healthcare, telehealth, cloud migration

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