The Latest in Performance Monitoring and End-User Experience


Diagnosing (and Avoiding) the Top 3 AWS EC2 Issues
November 20, 2017 by

Cloud Computing, Performance Monitoring

There are a staggering number of businesses building their core applications around Amazon Web Services’ cloud offerings, such as their Elastic Compute Cloud (EC2). In 2015, Amazon reported an EC2 growth rate of 95%. It has been used for everything from creating an on-demand supercomputing cluster for pharma research to reinforcing the backend for music-recognition
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Software-Defined Network Elements Slowly Come to IT
November 17, 2017 by

Industry Insights, Networking Technology

On the road toward software-defined everything, WAN virtualization could play an important part. SDN is useful for a lot of data center networking tasks, like switching. But SDN across existing IP networks doesn’t necessarily bring a lot of value, and many businesses wouldn’t be able to afford to invest in entirely new software-defined networks. SD-WAN,
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Tackle These Implementation Challenges to Reduce the Costs of Skype for Business
November 16, 2017 by

Cloud Computing, Performance Monitoring

 It’s conventional wisdom that nothing worthwhile in life comes cheap and easy. With regards to unified communications and collaboration, that’s pretty true. One frequent promise of SaaS applications has been cost savings compared to on-premises tools. But that only happens when IT is vigilant about SaaS pricing, and savvy about which apps cost more and
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Third-Party Tools Give You AWS Monitoring That Isn’t Just About Today’s Performance
November 15, 2017 by

Cloud Computing, Performance Monitoring

When you use Amazon Web Services (AWS), you offload a lot of the responsibility for managing those services to the cloud provider. However, you still need to monitor those services and for two main reasons: First, you need to make sure the cloud provider is delivering the level of service you’re paying for. Second, you
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The Top 5 Challenges to IT Scalability
November 14, 2017 by

Cloud Computing, Performance Monitoring

It’s usually a great sign for a business if IT needs to scale up a particular technology quickly—maybe sales are growing, or new employees are coming on board, or a new product shows a lot of promise in the market. It could be a combination of all three. Expectations are usually pretty high from the
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4 Critical KPIs for Internal Help Desks to Improve End-User Experience
November 13, 2017 by

Cloud Computing, Performance Monitoring

The internal help desk can be a very busy place for a business. IT is under pressure from users to fix any application or network problems quickly, and now also has to depend on the providers of those apps and networks to get problems solved. So how do you measure how your help desk is
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Managing WAN vs. LAN to Make Your Business Feel Like One Company
November 10, 2017 by

Networking Technology, Performance Monitoring

The internet and rise of mobility mean that business users and the information systems they rely on are rarely in the same place any more. Users depend on their own devices, virtualization means their desktop isn’t always on their desktop, applications run remotely and even simple telecom services are delivered via the internet. In addition,
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When Solved is Not Enough: 3 Ways to Boost Your First Call Resolution
November 7, 2017 by

Cloud Computing, Performance Monitoring

In these days of SaaS applications, the help desk has to be efficient, knowledgeable and able to close tickets fast. Nobody likes waiting, and when your users are experiencing a technology problem, they like waiting even less. You can do a lot proactively to make sure that users spend as little time on hold as
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How AppNeta Monitors VoIP and Voice Apps
November 6, 2017 by

Networking Technology, Performance Monitoring

We’ve come so far with our phones in just a few years. At home, landlines are becoming obsolete, and at work, the old hardwired phones have been replaced by sleeker new VoIP models. The benefits to users of using VoIP are mostly apparent when employees want to make calls from anywhere, to anywhere, even halfway
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Planning Your Network Technology Future? Many Choices Ahead
November 3, 2017 by

Industry Insights, Networking Technology

The fall ONUG conference a few weeks back explored lots of emerging networking technology and trends. Here’s a good look into some of those, including network infrastructure consolidation, where SD-WAN functionality is packaged into a larger product that also offers routing, security and other features. Then there’s automation, which one expert argues is the only
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