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The Latest in Performance Monitoring and End-User Experience

For many folks, picking up prescriptions or visiting the pharmacy goes hand-in-hand with a trip to the grocery store, an arena that Amazon has already been disrupting through their pre-pandemic purchase of Whole Foods and the post-pandemic surge in online shopping. By this logic, it only makes sense that Amazon is looking to take their increasingly brick-and-mortar wary grocery customers...

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Tags: network management, network performance monitoring, network performance, healthcare IT, healthcare network, digital transformation, healthcare transformation, virtual pharmacy, telemedicine, telehealth, virtual healthcare, healthcare, Amazon pharmacy, Amazon, pharmacy

With the pandemic unexpectedly transforming Zoom from a passive business tool to perhaps the defining brand of our socially-distanced times, the tech giant is looking to “give back” a bit this holiday season by removing 40-minute meeting limits over the Thanksgiving holiday. On a non-holiday, free meetings on Zoom are limited to 40 minutes, pushing users to basically re-start their...

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Tags: network performance monitoring, network performance, call tips, zoom tips, tips, SaaS, zoom calls, video chat, video conferencing, Thanksgiving, UCaaS, Microsoft Teams, Zoom

When Gartner first introduced the concept of “secure access service edge” (SASE, pronounced sassy) into the enterprise IT lexicon back in August 2019, they had estimated that “by 2024, at least 40 percent of enterprises will have explicit [SASE] strategies,” up from less than 1 percent in 2018. Flash forward to today, and not even Gartner could’ve predicted the smorgasbord...

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Tags: DIA, enterprise cloud, cloud computing, enterprise IT, network performance monitoring, network management, network monitoring, CASB, MPLS, VPN, firewall, security, edge computing, edge, secure access software edge, SD WAN, SaaS, SASE, enterprise IT

We’re in the era of data; more data, more locations, and more users to support than ever before. With global footprints, large enterprises face new challenges when it comes to network performance. When tickets arise, for instance, a centralized IT operations team may not know physically where a user is, what ISP they are using, and what “normal” may look...

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Tags: end users, end user, end user experience, remote workforce, remote workers, remote work, remote locations, remote office, observability, visibility, npmd, npm, network management, network monitoring, network performance monitoring, Tagging, Tags, AppNeta Performance Manager

When it comes to understanding how users actually leverage their SaaS tools, 97 percent of IT executives admit that they lack complete visibility, largely a side-effect of the fact that most enterprise IT teams are taking a reactive approach to collecting user data. What’s most jarring about these insights from the recently published 2020 The State of SaaS Management report...

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Tags: SaaS sprawl, SaaS management, collaboration tools, CTO, CIO, enterprise tech, enterprise IT, enterprise, Microsoft Teams, Teams, UCaaS, SaaS

Of all the rapid transformations taking place across industries this past year, retail’s almost total migration to the digital realm in 2020 was probably the easiest to anticipate. What continues to surprise, however, is how creatively retailers are incorporating their brands and products into other rapidly evolving (and digital) commercial arenas. Shopify, for instance, recently announced a major partnership with...

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Tags: delivery, rapid transformation, enterprise network, enterprise WAN, enterprise IT, Gen Z, Postmates, TikTok, Shopify, digital transformation, retail delivery, retail fulfillment, online retail, retail transformation, retail, enterprise IT

To pin the fast and furious shift in consumer attitudes over the past year on a single crisis would be impossible, as social, economic, environmental and public health issues all converged over the course of 2020 to throw every business’ best laid plans out the window. To try to measure the impact of these simultaneous changes on consumer behavior, Salesforce...

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Tags: cloud computing, cloud, digital channels, digital transformation, consumer tastes, consumer trends, salesforce, network management, network monitoring, network performance monitoring, enterprise IT

Pandemic restrictions have pushed workers in practically every role out of their comfort zone, forcing them to log onto work from the home environments that used to be their “escape” from the 9-to-5. But as the walls between the office and home have blurred, so too have the hours of work, as many employees—specifically those working at major tech companies—are...

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Tags: IT efficiency, remote workforce, remote worker, remote work, Silicon Valley, Facebook, Google, network management, network monitoring, network performance monitoring, enterprise WAN, work from home, wfh, cloud computing, enterprise IT

Add one more “transformation” to the growing list of changes that businesses can credit to COVID-19: A fresh new class of tech buzzwords for 2021. “Plasticity” was one of the many flex-themed buzzwords being played out in real-time during this week’s virtual Gartner IT Symposium/Xpo. The company outlined its Top Strategic Technology Trends for CIOs and CTOs during the event,...

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Tags: buzzwords, digital transformation, Gartner, distributed cloud, anywhere operations, hybrid office, hybrid cloud, WFH, work from home, enterprise IT, network performance monitoring

There’s a lot to like and gripe about the new iPhone 12, but the truly revolutionary news regarding Apple’s latest major product launch has more to do with when and how new phones are set to reach customers. While Apple has traditionally shipped direct-to-customer via their network of regional warehouses (if not directly from China), the company is now the...

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Tags: amazon prime, amazon, apple store, network performance monitoring, network monitoring, enterprise WAN, enterprise IT, iPhone 12, Apple iPhone, Apple

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