Stop Fighting Shadow IT
January 17, 2017 by

Network Performance Management

In just the past ten or so years, consumer devices have swamped enterprises. Along with those devices have come apps and services and the expectation of ease and convenience from technology. The consumerization of IT is more than just the need to support and monitor personal devices on the enterprise network. It’s a mindset shift
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Business Technology Is Where Innovation Really Happens
January 13, 2017 by

Industry Insights

Contrary to popular belief (and the exciting buzz of CES), it’s business technology, not consumer, that really drives innovation, says the Aberdeen Group. They name the PC, IoT and early BlackBerry business use as innovative tools that started in data centers and IT departments before moving into wider consumer use. They see the concept of
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Afraid of VoIP in Your Call Center? Lean on Performance Monitoring
January 10, 2017 by

Network Performance Management

Even though mass-market VoIP technology has been available since 2004, adoption rates have proved underwhelming for the last decade. VoIP adoption rates have picked up in recent years, but business-critical use cases such as the call center still seem to lag behind cloud services adoption in other parts of the enterprise. As the era of
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IT’s Got the Networking Blues
January 6, 2017 by

Network Performance Management

Happy New Year! We’ve found some interesting news and analysis to kick off 2017. First, networking woes certainly haven’t disappeared. This CIO Insight story and accompanying survey data from networking professionals reflects some crucial concerns for IT networking teams today. For nearly three-quarters of respondents, network changes repeatedly cause performance issues, and 66% say that
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BGP Is for Routing, Not Monitoring
January 4, 2017 by

Network Performance Management

BGP, the border gateway protocol, is a creaky old network routing protocol. It was updated last in 2006, but it still serves a useful purpose. Almost every packet that traverses the internet finds its way from source to destination via BGP routing. This is what BGP was designed for, and while it’s not always the
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Baby, It’s Cloudy Outside
December 22, 2016 by

Industry Insights

It’s the holiday season, and one IT wish list item may be cloud control and confidence. There’s a whole new crop of companies offering cloud management and governance services to ease the adoption and maintenance of cloud. There are a lot of challenges to getting the best value out of cloud, like security, multi-cloud management and
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Top Metrics for Measuring End-User Experience in Your Cloud Applications
December 19, 2016 by

Industry Insights

Your work doesn’t end after you’ve signed the dotted line of a well-negotiated cloud services SLA. Even after you’ve settled on an SLA with your service provider, it’s your job to make sure you’re getting what you pay for. This is why service-level agreements are coming under fire as they’re applied to cloud application services.
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Go Cloud or Go Home
December 16, 2016 by

Industry Insights

‘Tis the season for technology predictions in 2017. This one goes in-depth on the job skills that will be most important in the year ahead. There’s nothing too extreme (we’re not actually hiring robots yet) but mobile and big data jobs, two trends a few years back, are at the bottom of this top ten
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Office 365 Is Stressing Enterprise Networks: Are Your Employees Suffering?
December 14, 2016 by

Network Performance Management

Moving business applications to the cloud seems like the holy grail for maximizing ROI and supporting an increasingly mobile and remote workforce. However, not all cloud migrations are created equal. Microsoft Office 365, in particular, is presenting challenges for enterprise networks. This isn’t like the old days, when IT upgraded one desktop per user to
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5 Network Metrics for a Cloud World
December 12, 2016 by

Network Performance Management

As the network has moved from a physical entity to a more abstract one, IT has valiantly kept pace by researching and deploying new network devices and functionality. IT teams have had to shift workloads and mindsets to the cloud and to SaaS providers, while remaining responsible for end-user experience—which is ever more important. It’s
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