Industry Insights

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Improve Mean Time to Happiness

Modern IT metrics encompass a lot of measurements, from throughput and latency to capacity and error rates. In a complicated technology world, the question of which metrics to track has gotten more complicated too. It’s just one more challenge in a challenging IT environment. And businesses and their IT teams can’t spend all their time
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APM weekly news and analysis

Weekly Packet: Airplanes, Unplugged; Various States of Infrastructure

This was a big one in the Wide World of Outages this week: Delta Airlines couldn’t get more than 1,500 planes off the ground because of a power outage in Atlanta. Well, that’s what initial reports said, but the Wall Street Journal went into the details about how some critical systems and equipment didn’t switch over
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Streaming Impacts of Rio 2016 on Enterprise Business

4 Steps to Networking (and Productivity) Gold The Olympics in Rio are in full swing which means the world’s best athletes competing in nail-biting competitions… what’s not to love? For most corporate IT Ops teams it introduces new challenges at work… like your colleagues following their favorite athletes by streaming their favorite events to their
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All About the Metrics: Part 2, Network Metrics

The modern IT network encounters a lot of twists and turns on its way to high performance and user satisfaction. The humble network, which for a long time was fairly straightforward, is now a complicated infrastructure component that requires careful management and monitoring. Private and public network topologies are much more diverse these days, so
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All About the Metrics: Part 1, Application Metrics

When we talk about today’s technology environments, we’re mostly talking about complexity. In the past decade or so, there have been some big changes in the way IT manages its resources and responsibilities. Along with the changes in technology (virtualization, cloud computing and others), IT now has to answer to line-of-business teams in brand-new ways.
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Weekly Packet: Gold-Medal Tech, Your Cloud Shopping List

I just had to write an Olympic-themed headline, since today is the first day of the 2016 Summer Games! I love the Olympics. It’s so much fun watching athletes do what they’re best at. Plus, they have the extra challenge this year of swimming or boating in polluted, mucky water—so it’s even more impressive for
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Weekly Packet: Post-Brexit Cloud, and Why to Keep Apps On-Premises

Happy Friday, all, and thanks for voting on the name of this weekly roundup blog post. The big winner was “Weekly Packet,” so let’s get started on volume two. AWS and other cloud adoption could rise in the wake of the Brexit decision over in Europe, as a Forbes contributor reports. I find this fascinating,
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Take the Mystery Out of SLAs

A service-level agreement sounds suspiciously like paperwork, which, to me anyway, sounds either boring or easy to ignore, or both. But service-level agreements (SLAs) can’t be ignored. This particular form of paperwork comes in many flavors, and affects IT in some important ways. Generally, an SLA stands as a reminder and guarantee of what a
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Technology Lurches Forward

Happy Friday! Here’s a roundup of some of the intriguing IT events and news we came across this week. We’ll be posting this every Friday, and could use some help choosing a name. Another week, and Pokemon Go is still going strong around the world (except now there are landmines involved? Yikes!). Around here, we wondered how
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Mo’ Monitoring, Mo’ Problems

For someone who writes a lot about technology, I am still a Luddite of sorts (Pokemon Go? No thank you. I’ve lost enough of my actual possessions inside my house without adding imaginary floating orb things). So when I read that hybrid cloud spending is on the rise this year, I was surprised when I
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