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How to Assess the Impact of Salesforce Downtime

When a Salesforce downtime occurs, it gets a lot of notice. You see it picked up on Twitter and in the press. With 93,000 customers around the globe, Salesforce is the poster child for SaaS services. Whenever there’s an issue, people start to question it and cloud services in general. If you look at the […]

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Faking the Funk: Mocking External Services in Python Tests

In this day and age, it’s difficult to build an application that does not rely on some type of external service. Whether the service is handling user identity, analyzing interesting data, or hurling RESTful insults, you have to accept the fact that you now have a dependency on something you do not control. One place […]

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Sight Beyond Site: FlowView Cross Location Reporting

One of the main use cases for customers of AppNeta is understanding and ensuring that their critical web applications, including SaaS applications, are working well and users are happy with the performance. There are many challenges in making sure business critical SaaS applications are working well: accurately measuring the user experience, understanding how the local […]

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What Performance Problems Will Salesforce Users See?

A recent analyst firm research paper commented that organizations that have the capability for measuring the quality of the end user experience are twice as likely as other companies to improve their brand reputation and 75% more likely to improve employee productivity. This comment validates that you need to measure the end-user experience, but it […]

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Inbox Revealed – How We Make Product a Company Effort

My previous post described our product pipeline at a high level. In this post i’ll focus on the first stage of the pipeline – the Inbox – and how we use Asana to initiate company-wide conversations about improvements to our products. As stated previously, the Inbox is where features / enhancements / ideas for the product are […]

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Cloud Performance – Why Long Distance Relationships Don’t Work

As companies turn to SaaSas a low cost, highly scalable, and agile way to host new applications, a number of cloud performance management and monitoring solutions are appearing. Salesforce led the CRMs in moving off of dedicated hardware, and other types of applications like email, project planning, and even EHR have followed suit. Moving away […]

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Vulnerability Scanning and Penetration Testing – How to Secure your Cloud Servers

One of the many challenges facing organizations these days is that certain parts of the business are either moving to SaaS or is already in the cloud. This brings a unique problem for everyone responsible for maintaining the web applications’ availability, performance, and functionality. Organizations often struggle to secure and protect business and customer data. […]

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Top 5 Salesforce Performance Problems

Salesforce has an online status dashboard, trust.salesforce.com, which many users leverage to monitor the application and determine whether it’s working properly and performing to expectations. However, trust.salesforce.com is really just an internal dashboard Salesforce set up for checking on whether everything within the Salesforce infrastructure and data center is functioning properly. It doesn’t really show […]

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Top Three Impacts of SaaS on IT Departments

Once found mostly in small- and medium-sized business environments, software as a service (SaaS) has now established itself firmly as the preferred solution for new software deployment in the enterprise. Concerns about security and control have been overshadowed by the low entry cost and fast ramp up of SaaS solutions compared with in-house deployments. Marketing […]

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How Do You Monitor a SaaS Application like Salesforce?

Only two years ago, the average company adopting SaaS applications was a 50-person company, mainly because smaller companies were inclined to not invest in on-premise solutions. Since then, there’s been a shift and SaaS has become the standard for any company implementing business applications or services. Even the largest companies in the world are now […]

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