AppNeta

Do you want to work for an innovative exciting company in the heart of Gastown? We’re looking for go-getters with a geeky side and a genuine interest in networks! We’re growing our technical support organization and we’re looking for a Technical Support Engineer who is a problem solver by nature. It’s a good thing if you learned how to use your computer by breaking it first! Have you used 3rd party firmware on your router? If so you’ve got the mindset we’re looking for! The role works as part of a small but friendly support team where we are committed to ensuring a first class customer experience.

We’re interested in all ranges of experience and encourage recent graduates from a technical or networking background to apply! You will be a valuable member of our team working closely with our engineering and sales teams, helping our customers make the most of our products.

Our customers and partners are using our products in a large variety of network environments. This position will require solid fundamentals in networking and is a unique opportunity to build your exposure and knowledge in this field along with expanding your customer support skills.

We have a great office atmosphere with beer on Fridays and a growing foosball culture. Our mantra is work hard play hard, so you have to be keen with a true desire for this role if you want to join our great team!

Responsibilities:

Provide first level support to our enterprise, partner, and cloud service customers via phone, email and web communications.

• Ensure customer support expectations are met through timely responses and escalation of customer issues
• Submit knowledge articles for issues solved through technical support
• Provide product feedback and suggestions for improvement from a customer support perspective

Requirements:

• Degree or Diploma related to Software/Networking
• Excellent analytical and troubleshooting skills
• Experience with networking technologies (e.g. TCP/IP, routers, firewalls, DNS, VoIP)
• Intermediate Windows/Linux knowledge
• Excellent analytical and troubleshooting skills
• Strong communication, interpersonal and presentation skills. Must be comfortable communicating and discussing technical concepts with customers and peers.

Experience working with one or more of the following would be a benefit:

• Relevant industry experience is a major asset (Customer Service/Support)
• Experience with customer communications (email/web/phone)
• Experience with various aspects of OSI (switching, routing, protocol inspection)
• Interest in distributed applications

About AppNeta:

AppNeta delivers instant-value network performance management solutions required to drive exceptional application performance across all data center, cloud, remote office and mobile environments. AppNeta’s award-winning PathView Cloud solutions leverage a zero administration, cloud-based service to meet the performance demands of today’s distributed network infrastructure and mainstream network-dependent applications including unified communications, cloud services and virtual service delivery. With more than 1,000 customers worldwide, AppNeta provides unmatched end-to-end performance insight to network engineers and IT outsourcers, enabling predictable and efficient delivery of today’s business-critical application services from wherever they originate to wherever they are consumed. www.appneta.com

We’ve created a fun, casual work environment that lets you work to your maximum potential. We work together, inspiring and mentoring each other to build great products, having fun along the way and celebrating our successes. This is a great opportunity to join an unbeatable team who loves what we build.  Ideally located in the heart of Gastown, we have an open office layout in a character building that’s close to all of the major transit services.

If you’re interested in joining our team, please submit your resume to techjobs@appneta.com.